All posts by Roger Boor

Skate to Where The Puck Is Going & Other Adventures at XeroCon 2016

by Roger Boor

by Sherry Witt Snow CFO | Strategic finance management for startups to midsize businesses | Speaker Once a year I attend a gathering of my tribe – accountants – a misunderstood, maligned and sadly unfashionable lot. We are not a popular group but everyone in business needs us and therefore resents us. We in turn, resent them … Continue reading Skate to Where The Puck Is Going & Other Adventures at XeroCon 2016

What it Means to be a Service Business

by Roger Boor

On more than one occasion recently, businesses have boasted
that they’ll:

  • Deliver what they promise
  • Complete the work on time
  • Not go over budget

Well, guess what, Mr./Ms. Business Owner – that’s the very least we expect. You FAIL!

Everyone should be required to work in a service-related business for at least a short while in their lifetime. Serving the public in a retail setting or waiting tables builds character while teaching compassion and patience. It can also breed contempt and cause an erosion of our confidence in humanity. Consumers can be intolerable at times. What better way to learn life lessons?